If you consider that an item is defective and you are entitled to a replacement or a refund, you must first email firstname.lastname@example.org and describe your problem.
Results will vary greatly from person to person, depending on the type of teeth or conditions of teeth/stains the user has. It may take a number of months to completely rid your teeth of tough stains. We here at Pearl are not able to refund purchases unless the product is defective or you qualify for a refund in accordance with our Money Back Guarantee.
Subject to the below paragraph, Pearl will offer a refund for defective items only if the defective product is returned to us, or you provide us with a video demonstrating (to our satisfaction) that the product is defective, within 30 days of your receipt of the same. We will review your claim as soon as we can and, if we are satisfied that your product is defective, we will provide you with a refund for the defective product.
We offer a lifetime warranty on our activating light if you're part of our Smile Club Trial. If at any time following your receipt of the activating light, it no longer works for any reason and you have used it in accordance with our instructions, we will provide you with a replacement activating light free of charge. To make a claim under this warranty, you can either return the activating light to us, or provide us with a video demonstrating how the activating light is no longer working. We will review your claim as soon as we can and, if the reason of malfunction is valid, we will send you a new activating light.
If you elect to return the defective product to us, it is your responsibility to pay for shipping costs upon return. Refund will be limited to the cost of the item being returned via regular post, not express. An item returned via express is the responsibility of the user and a partial refund of only the actual regular mail will be refunded. It is the user’s responsibility to be aware of this.