How does the money back guarantee work?

We are so sure you'll love our Teeth Whitening Kit that we offer a 100% money back guarantee if things don't work out.

We guarantee that your teeth will improve by a minimum of 2 shades whiter after using the kit daily, for at least 7 days. 

In the unlikely event that you find this is not the case with your PearlSmile experience please see below.

To qualify for our money back guarantee simply follow the instructions below:

  1. Take a photo of your teeth before using our Teeth Whitening Kit
  2. Take a photo of your teeth after completion of The Kit, along with a photo of the used product (showing each pen, used)
  3. Email our customer experience team ( with the above and name your email MONEY BACK GUARANTEE
  4. Your application will be processed within 3 days of submission

Please remember to submit your application within 30 days of receiving the product/s and that the photos have valid date and time stamps. Without this we can not honor the guarantee.

Still need assistance?

Start a one-on-one chat with a member of our customer experience team, and get your question answered fast.

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